Will Master Lock reimburse me for my locksmith charges?
Master Lock does not reimburse for locksmith fees and/or services.
How long does it take to receive a replacement lock once my warranty claim has been accepted?
The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 4-6 weeks.
I have a Master Lock padlock that only opens occasionally. What can I do?
Click here to view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.
I have a brass resettable combination lock that sticks from time to time. Is there anything I can do?
We recommend lubricating your lock with a dry lubricant, such as: LPS, TRI FLOW, KRYTOX RFE Advanced PTFE, or Elmer's Slide-All. NEVER use an oil or dry graphite lubricant because all attracts dust and can also interfere with the movement of the locking mechanism.
